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Episode: 17 | The Art and Science of Delivering Feedback - With Dr. Karen Postal (Part 1)

Episode Description: Effective communication of neuropsychological test results and recommendations is a nuanced practice that is considered both a science and an art. Today we bring you our conversation with Karen Postal, Ph.D., ABPP-CN, the past president of the American Academy of Clinical Neuropsychology and the lead author of the book Feedback that Sticks: The Art of Effectively Communicating Neuropsychological Assessment Results. We talk with Dr. Postal about how to provide effective feedback as a neuropsychologist and how we can refine the communication of findings to maximize the benefit to our patients and referral sources.

Learning Objectives:

  1. Describe the primary goal of neuropsychological feedback.
  2. Discuss pros and cons of delivering feedback in person on the same day, in person in a separate appointment, and over the phone.
  3. Explain how to communicate more clearly to patients and their families.
  4. Utilize a “yes and” approach to communicating with patients and families during neuropsychological feedback.