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Episode 29 | The Art and Science of Delivering Feedback - With Dr. Karen Postal (Part 2)


Karen Postal, Ph.D., ABPP-CN, talked with us about neuropsychological feedback in episode 17 (click here to go to that episode). Today, she graciously returns to continue the discussion of how to best deliver feedback and talk about her new book, Testimony That Sticks: The Art of Communicating Psychology and Neuropsychology to Juries. We also spend time talking to Karen about her training and supervision style, as well as her perspective on professional development based on her experience as American Academy of Clinical Neuropsychology President and in many other leadership and service roles.

apa-logo_white_screenThe International Neuropsychological Society is approved by the American Psychological Association to sponsor continuing education for psychologists. The International Neuropsychological Society maintains responsibility for this program and its content.

Karen Postal
Instructor Credentials

Dr. Postal is the immediate past president of the American Academy of Clinical Neuropsychology, and an instructor at Harvard Medical school. Her research focuses on helping clinicians and neuroscientists improve communication with patients and the general public. She is the author of Feedback that Sticks: the Art of Communicating Neuropsychological Assessment Results, and (in press) Testimony That Sticks: the Art of Communicating Neuropsychology and Psychology to Juries. Dr. Postal has a private practice dedicated to helping people think better in school, at work, and throughout later life.

Topics Covered
  • How to encourage patients to follow through with recommendations (2:41)
  • How to create and convey thoughtful, individualized recommendations for patients (4:51)
  • What materials to give patients with regards to recommendations (11:33)
  • Recommendations involving referrals to outside or in-house providers (12:37)
  • How to be direct when recommendations are crucial to patient safety and health (13:36)
  • Including family members in the feedback (21:01)
  • How to approach trainee supervision regarding providing feedback (22:53)
  • Resources for neuropsychologists and trainees interested in improving their feedback skills (29:28)
  • How to contribute to Karen and Kira’s repository of feedback strategies (32:21)
  • About Testimony That Sticks and pearls of wisdom when acting as an expert witness (34:34)
  • Overlap between providing patient feedback and talking to jurors about neuropsychological findings (38:24)
  • Why it is important to engage the judge and jury (43:42)
  • On having a lifespan neuropsychological practice (48:36)
  • Postal discusses her various leadership roles and experiences (57:09)
  • How trainees can become involved in leadership and professional neuropsychological organizations (1:02:44)
  • On women in leadership (1:08:19)
  • How neuropsychologists and trainees can become involved in advocacy work (1:14:10)
Educational Objectives
  • Describe the ways in which we can help motivate our patients to follow through with recommendations.
  • Discuss the importance of storytelling in feedback.
  • Compile various resources to inform feedback sessions.
  • Explain how neuropsychologists can communicate effectively in the courtroom.
Target Audience
  • Introductory
  • Date Available: 2019-10-01
  • You may obtain CE for this podcast at any time.
Offered for CE
  • Yes
  • Members $20
  • Non-Members $25
Refund Policy
  • This podcast is not eligible for refunds
CE Credits
  • 1.0 Credit(s)
  • Dr. Karen Postal is the author of Feedback that Sticks: the Art of Communicating Neuropsychological Assessment Results, and Testimony That Sticks: the Art of Communicating Neuropsychology and Psychology to Juries. INS does not endorse products or materials discussed in the presentations.

  • Braun, M., Tupper, D., Kaufmann, P., McCrea, M., Postal, K., Westerveld, M., … & Deer, T. (2011). Neuropsychological assessment: A valuable tool in the diagnosis and management of neurological, neurodevelopmental, medical, and psychiatric disorders. Cognitive and Behavioral Neurology, 24(3), 107-114.
  • Postal, K., Chow, C., Jung, S., Erickson-Moreo, K., Geier, F., & Lanca, M. (2018). The stakeholders’ project in neuropsychological report writing: A survey of neuropsychologists’ and referral sources’ views of neuropsychological reports. The Clinical Neuropsychologist, 32(3), 326-344.
  • Postal, K. S., Wynkoop, T. F., Caillouet, B., Most, R., Roebuck-Spencer, T., Westerveld, M., … & Pliskin, N. H. (2014). 360 Degree advocacy: A model for high impact advocacy in a rapidly changing healthcare marketplace. The Clinical Neuropsychologist, 28(2), 167-180.